Dr. Maggie Phillips, Ph.D.: Teleseminar FAQs

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Telephone Seminars
Frequently Asked Questions (FAQ)

Questions about Teleseminar Content
       • What kind of experience will I have in a teleseminar?
       • What exactly will be covered in the teleseminar?
       • If I want a particular subject to be covered in the call, what should I do?
       • I wanted to submit my question in advance of the call, but the page is missing; now what?
       • What does my registration fee cover?
       • If I don't sign up for the teleseminar, can I still get a copy of the study guide?
       • I can't attend the teleseminar “live; ”what can I do?
Questions about Discounts
       • Is there a discount if I can’t be on the “live” call?
       • Are there quantity discounts?
       • I participated in a teleseminar in January 2008 and was told I could register for any future teleseminar for a discounted rate; how do I get that discount?
Questions about Registration
       • How do I register online?
       • What email address should I use when I register?
       • When I tried to register, I was asked for my state and zip code. I don't live in the USA; what should I do?
       • I don't like to give my credit card information on the internet; how can I register?
       • Can I pay using a bank transfer?
       • Do you accept personal checks?
       • Can I register by phone using my credit card?
       • How can I register if I don't have a credit card?
       • When I tried to register, my credit card was declined; what should I do?
       • I think my credit card payment was not accepted because of the country I live in; what should I do?
       • I'm not sure if my online registration went through; how can I tell?
       • What is the deadline for registering for the teleseminar?
       • I missed the registration deadline; can I get a recording of the teleseminar?
       • What is the fee for “recording-only” participants?
Questions about the Confirmation Process
       • When I registered, I gave the wrong email address; what should I do?
       • A friend or relative signed up for me; is there anything special I need to do?
       • I sent my payment by mail, but I haven’t heard anything; how do I know if you received it?
       • I just signed up online and haven’t received anything; what's going on?
       • It’s been a while, and I still have not received an email confirming my payment; what should I do?
       • I have not received any confirmation emails and I have a spam filter; what should I do?
       • I didn’t get the study guide, the call-in instructions, or some other email; what should I do?
       • I received other emails, but not the study guide that goes with this teleseminar; why not?
       • I’m not sure if I got all the confirmation emails; how many should I receive?
       • I received 2 receipts by email; was a charged twice?
       • I received my confirmation email, but I'm still getting emails asking me to sign up; what's going on?
Questions about the Live Conference Call
       • What is a live conference call? Do I need special equipment or are there special fees from my phone company?
       • Can I use my cell phone to call the teleseminar?
       • Can I use Skype or other VoIP software on my computer to call the teleseminar?
       • Can I listen to the live teleseminar on my computer?
       • The call-in time is listed in a different time zone from me; what time is that where I live?
       • How many people will be on the live call?
       • What is the phone number I need to call to access the live teleseminar?
       • What happens if I get disconnected from the live call?
Questions about the Recording
       • I won't be able to participate "live;" how do I listen to the recording?
       • If I miss the live call or know I won’t be able to attend live, should I let you know?
       • Do you offer refunds if I miss the live call?
       • What is the format of the teleseminar recording?
       • My computer has a dial-up connection and is old/slow; will I be able to listen to the recording?
       • I can't access the page where the recording is located; what should I do?
       • How many times can I listen to the recording?
       • Can I listen to the recording on both my home computer and my work computer?
Other Questions
       • I wanted to submit questions before the teleseminar, but I can't get to the page; what's going on?
       • Will CEUs be offered for participation in the teleseminar?
       • Can I buy a written transcript of the teleseminar?
       • Will the teleseminar be available for sale as an audio CD at a later date?
       • I missed registering for a teleseminar offered a couple months ago; is there any way to listen to it?
       • I have read these FAQs and my question was not answered; what should I do?

Questions about the Teleseminar Content

What kind of experience will I have in a teleseminar?
Teleseminars are intensive learning experiences that are organized around topics related to chronic pain or other subjects of interest to my mailing list that are advertised in advance. Since the planned presentations by the speakers last about 60 minutes, you can expect a content-rich presentation that moves quickly. We strive to provide quality in both breadth and depth. However, since we are serving an audience with diverse needs and interests, particular seminar may serve your needs to different degrees. You are more likely to have your needs met if you submit questions well in advance of the live teleseminar (see below). We are always happy to receive your feedback and will use your comments to continue to improve the teleseminars we produce.

What exactly will be covered in the teleseminar?
We will offer a “menu” of possible topics when we first advertise the teleseminar. The contents of each teleseminar will ultimately be determined by participant questions submitted in advance using the online forms (go to the teleseminar's registration page to access the link to submit your questions in advance -- see the Courses, Workshops & Trainings page for current registration pages).

Teleseminar contents are also determined by questions asked during the live question and answer session in the final 30 minutes of the teleseminar.

Content is equally appropriate for professionals treating pain conditions, pain patients, and friends and relatives of people suffering from pain conditions.

If I want a particular subject to be covered in the call, what should I do?
Due to the number of people on the call, you may not be able to ask your particular question live, so we encourage you to fill out the online questionnaire to submit your question(s) in advance. You can find a link to the questionnaire on the registration page for each teleseminar as well as in many of the promotional emails that you may have received. To access registration pages for current teleseminars, see the Courses, Workshops & Trainings page of this website.

Questions submitted in advance using the online form will be instrumental in determining the content of the seminar, but we cannot guarantee that your particular question will be addressed due to time constraints.

I wanted to submit my question in advance of the call, but the page is missing; now what?
The deadline for submitting your questions in advance of the call is the registration deadline for the teleseminar. After that deadline, the questionnaire page is often removed from our website. This is to allow time to prepare the study guide, which includes the topics requested by registrants. If you have missed the deadline, please remember that, as time permits, you will have a chance to ask your question during the question and answer session of the live call.

What does my registration fee cover?
When you register by the registration deadline, you will be given access to the live call, the opportunity to ask questions in advance of the call (online) and/or live on the call, at least 30 days unlimited access to online playback of the audio recording of the call, the opportunity to download a recording (for permanent access) in mp3 format any time in the first 30 days after the teleseminar, and a study guide to help you organize your learning as you listen to the seminar. For some teleseminars, additional bonus materials and course materials are also provided.

If I don't sign up for the teleseminar, can I still get a copy of the study guide?
No, the study guide is only for registered participants.

I can't attend the teleseminar “live; ”what can I do?
Many particiants do not participate “live” due to conflicts in schedule or time zone. We do offer 30 days access to an online recording of the teleseminar for those who register (and the opportunity to download the recording, in mp3 format, for later listening during that same time period), so you do not need to be available during the time of the live call. Many people have been registering and participating in this way. Registrants also have the opportunity to ask questions in advance via the web forms, and the discussion will address as many of those questions as possible, so live participation for the Question and Answer session is not necessary.

Questions about Discounts

Is there a discount if I can’t be on the “live” call?
No. The fee is identical for all participants, whether they will be listening live, listening to the recording, or both.

Are there quantity discounts?
Yes. There are discounts available for people registering multiple participants simultaneously. Register 5 or more people at the same time (change the quantity in your shopping cart before checking out) and receive 20% off your entire order. Register 12 or more and get a 30% discount. This option is particularly valuable if several people in your organization wish to participate and you are able to provide them the information they will need in order to access the seminar.

I participated in a teleseminar in January 2008 and was told I could register for any future teleseminar for a discounted rate; how do I get that discount?
If you participated in the January 2008 teleseminar with Maggie Phillips and you wish to register for a current teleseminar, first send an email to assistant@maggiephillipsphd.com to request a coupon code that you will need to enter at the time of registration. Your discount will be applied automatically when you use this coupon code.

This discount is ONLY for those who participated in the January 2008 teleseminar (and does not apply to participation in other teleseminars).

Questions about Registration

How do I register online?
Go to the registration page and follow the instructions there. To access registration pages for current teleseminars, see the Courses, Workshops & Trainings page of this website.

What email address should I use when I register?
Whether you are registering by mail or online, be sure to provide the email address at which you wish to receive your confirmation emails. Once you register, it will not be possible to change that email address, except in certain limited circumstances.

When I tried to register, I was asked for my state and zip code. I don't live in the USA; what should I do?
The shopping cart system will accept registrations from any country. On the page where you are asked for your address, if you change the country from the United States (the default) to your country, the page will reload/refresh and you will be given new options. For example, changing the country to Canada changes the Zip Code field to Postal Code and changes the State field to Province with a new pull-down menu with options to select from the various provinces.

I don't like to give my credit card information on the internet; how can I register?
Internet purchasing is extremely secure. Credit card companies protect you from online fraud in numerous ways and nearly all websites that process credit card payment, including ours, are protected by SSL, an extremely powerful encryption device. You can be sure that the site is SSL protected by looking for the padlock symbol at the bottom of your browser window on the page that is requesting your credit card data. In many ways, this level of security is much safer than giving your card number to someone over the phone or to a sales clerk in a store. Internet credit card processing is doubly secure because even the merchant does not have access to your credit card information.

That said, if you still feel uneasy about making a credit card payment online, with special advance arrangements, you may be able to register using a bank transfer (see FAQ below).

While we strongly prefer that you register online using your credit card or via bank transfer as described below, we do offer a mail-in registration option for an additional processing fee of $10. The additional $10 procesing fee helps us defray the significantly increased administrative time to process your payment and registration. To register by mail, first send an email to assistant@maggiephillipsphd.com letting us know to expect your payment. Then send a cashier’s check or money order (no personal checks will be accepted) in U.S. funds for your teleseminar fee plus the $10 processing charge to:
      Maggie Phillips
      2768 Darnby Dr.,
      Oakland, CA 94611 to
Your registration must arrive no later than the registration deadline. You must include a note with your payment letting us know what you are paying for and your email address (so that you can be notified of the call-in instructions). Please allow a minimum of 3 days for first class mail, 1 business day for express overnight, and 7 or more days for international mail delivery. We recommend tracking services to ensure delivery.

Can I pay using a bank transfer?
Yes, in certain limited circumstances, this may be possible using PayPal. You will need to live in a country that permits the set up and use of PayPal accounts, and if you do not already have a PayPal account that is linked to your bank account, you will need to have begun the process of setting that up at least 7 days before the teleseminar registration deadline (the process to link to your bank account within your PayPal account takes approximately that long to be completed).

Once you have set up your PayPal account and successfully linked it to your bank account, you can use the "Send Money" feature on the PayPal website to transfer money to Maggie Phillips' PayPal account, provided you do all of the following:
1) pay in US Dollars,
2) be sure that your funding source is set to Bank Transfer (not credit card),
3) indicate that the payment is for Services, and
4) use the following email address as the recipient: mphillips@lmi.net.
[If you do not know how to use PayPal's Send Money feature and settings, please refer to PayPal's help files on their website or call their customer service]
5) Once the funds have been successfully transfered (you will receive a confirmation email from PayPal when this occurs), send a copy of your PayPal confirmation email to assistant@maggiephillipsphd.com. In this email also tell us what teleseminar you are registering for.

Please DO NOT use PayPal to register or pay with a credit card. You must use the regular shopping cart process to make payments with a credit card. We will only accept PayPal bank transfer payments -- credit card payments received via PayPal will be automatically refunded, and you will not be registered in the teleseminar.

Do you accept personal checks?
No. In order to keep the cost of the teleseminars as low as possible, we do not accept personal checks.

Can I register by phone using my credit card?
No. To keep the cost of our teleseminars as low as possible, we do not accept credit card orders by phone.

Be advised that when you place a credit card order by phone, in most cases, the merchant is processing your credit card online on your behalf. In general, this is less secure than you personally placing the order online. Also, it is more expensive for us because of the special handling involved.

How can I register if I don't have a credit card?
Although it is a bit more complicated, you can ask a friend with a credit card to pay your registration fee using the shopping cart system. As the system has no way of knowing that the registration is for you rather than the person paying, your friend will need be sure to forward any confirmation emails that they receive to you or you will not have what you need in order to participate. If you prefer, you can ask your friend to register using your email address. However, in order for their credit card to be approved, your friend will need to use their own name and credit card billing address when registering. Using your email address will ensure that you receive the confirmation emails (even though they will be addressed to your friend). You will also receive the receipt, so you will need to forward that email to your friend.

If you register using a friend's credit card and need to contact us for any reason about the teleseminar or your registration, please let us know your name and email address, but also be sure to let us know that your registration is under your friend's name (and provide their email address, if that was used during registration). We will otherwise be unable to locate your registration and this will result in unnecessary confusion.

Your other options are to register using a bank transfer (see FAQ above) or, for an additional $10 processing fee, register by mailing a cashier’s check or money order (no personal checks accepted) in U.S. funds (see FAQ above).

When I tried to register, my credit card was declined; what should I do?
Try again. It is possible that you entered the numbers on your card, its expiration date, or security code incorrectly. Be sure your biling address exactly matches that at which you receive your credit card bill. If you have recently moved, your credit card company may not yet be aware of your new billing address -- try again using your old address.

If that doesn't work, use a different credit card. If you do not have another credit card, you may have a friend use their credit card to submit payment. If you do this, please follow the instructions in the FAQ above to ensure you receive the confirmation email and instructions for joining the teleseminar.

You may also wish to phone your credit card company to see why the card was declined (there may be an online security hold in place or there may be a problem with your card that you were not aware of).

I think my credit card payment was not accepted because of the country I live in; what should I do?
Our credit card processing service accepts credit card payments from nearly every country, so this is not likely to be the problem. However, if the bank that issues your credit card does not have an agreement with the United States to send funds to US banks in US Dollars, you may not be able to use this credit card. Additionally, some banks place restrictions on how their debit cards can be used. If your card is a debit card, please try again using a regular (non-debit) credit card.

I'm not sure if my online registration went through; how can I tell?
If your credit card was not directly declined (see above for FAQ on that), but you are not sure if your payment went through, consider the following:

If your payment was successfully processed, you would have been sent to a web page that said, among other things, “thank you for registering.”

Shortly after that (allow 1 hour), you would have received at least one email receipt confirming your payment -- a receipt from our credit card processing company and a receipt from our shopping cart company indicating that you purchased the teleseminar. If your friend made a credit card payment on your behalf, they may have used their own email address when registering. They will need to forward any confirmation emails to you. If you do not receive any, check with the person who registered you to see if they received a receipt.

You (or the person whose email was provided at the time of registration) would also have received a confirmation email from us (allow 24 hours) with conference instructions.

Be sure that you are checking the email account you provided at the time of registration, and that you have checked the relevant junk or spam mail folder in case emails somehow went there.

If none of these things occurred, your registration did not go through. You can verify this with your credit card company or simply try again.

What is the deadline for registering for the teleseminar?
If registration exceeds capacity on the live call, registration for the live teleseminar will close at that time. We encourage you to register as early as possible to ensure your live participation.

On a space-available basis, for live participation, online orders must be received before 11:59 PM Pacific Time two calendar days before the teleseminar (for example, 11:59 pm on Monday if the teleseminar will be held on Wednesday). All mail-order registrations must be received by 6 PM Pacific Time two calendar days before the teleseminar.

Unless specifically noted on the specific teleseminar's registration page, recording-only participants may register by mail or online at any time up to 7 days after the teleseminar.

I missed the registration deadline; can I get a recording of the teleseminar?
Yes. After the registration deadline, and for 7 days following the teleseminar, you can register as a “recording-only participant” and will receive online access to the recorded teleseminar in its entirety.

What is the fee for “recording-only” participants?
The registration fee is identical for all participants, whether they will be listening live, listening to the recording, or both.

Questions about the Confirmation Process

When I registered, I gave the wrong email address; what should I do?
If the email address you gave is an address that belongs to you and that you have access to (in other words, you can log into that account and retrieve emails), then we ask that you do not request changes to your email address with us.

If the email address you gave is one that you typed incorrectly, then send an email to assistant@maggiephillipsphd.com including BOTH the email address as it was incorrectly supplied and the correct address. You must supply both email addresses in order for us to make the change.

A friend or relative signed me up; is there anything special I need to do?
Yes. If your friend or relative is paying for your registration, and you and they do not share the same email address, you will need to be sure that they did (or do) the following:

1) If they used their own email address when signing up, they need to forward all relevant emails to you, including the confirmation email, study guide email, Highlights access email (if they purchased Highlights for you), and the CEU access email. The last two emails could arrve many weeks after the teleseminar is over, so you may wish to remind them to send these emails if you have not yet received them.

2) If they used your email address when signing up, be sure to forward to them a copy of the email receipt for their records. When you receive other communications from us, simply disregard that the emails are addressed to them rather than you. The system is automated and has no way of knowing that they paid on your behalf.

If it is very important to you that the emails be addressed to you, please send and email to assistant@maggiephillipsphd.com including all 5 of the following pieces of information: what was purchased (name of teleseminar), the name and email address used during payment, and the name and email address to which you'd like the registration to apply. Depending on how many similar requests we receive, your registration information may not be updated before the next communication is sent to you.

I sent my payment by mail, but I haven’t heard anything; how do I know if you received it?
If sufficient time has elapsed since you mailed your payment (3 days for first class mail, 1 business day for express/overnight, 7 or more days for international mail), send an email to assistant@maggiephillipsphd.com and ask if your mail-in registration has been received.

I just signed up online and haven’t received anything; what's going on?
Please allow several hours to receive your confirmation email. We have had several situations where there was a delay between the time an order was placed and when we received a confirmation order from our shopping cart system. If you have waited more than 24 hours without receiving an email receipt:
Be sure your order went through (did you arrive at the “thank you” page?)
Are you checking the right email account?
Have you checked your junk mail or spam folder?

It’s been a while, and I still have not received an email confirming my payment; what should I do?
If you (or your friend, if they made a payment on your behalf) did not receive an email confirming that payment was made (and you have already checked your junk mail folder in the appropriate email account for missing emails), it is possible that your registration did not go through. Check with your credit card company to see if they processed a payment. If not, your payment did not go through, please try again.

If you did not receive an email in your inbox or your junk/spam folder, and your credit card company confirms that a payment was processed, send an email to assistant@maggiephillipsphd.com, explain the problem, and ask us to check if you are registered and to re-send the confirmation email.

Please note: emails are sent to you at the email address that you gave at the time of registration, unless you logged into a pre-existing PayPal account to make your payment (in this case some emails may go to the email address associated with your PayPal account).

I have not received any confirmation emails and I have a spam filter; what should I do?
Check your junk or spam folder for the emails already sent by us. Emails from us will come from the following addresses: assistant@maggiephillipsphd.com or mphillips@lmi.net.
If you find some or all of our emails have gone into your junk folder, please add these email addresses to your address book and/or your spam filter's “white list” (acceptable list). If you do not do so, you may miss important future correspondence from us. If you do not know how to do this, please consult your email or spam filter documentation (or simply make it a habit to check your junk mail folder for relevant emails).

If your email address is managed by someone other than yourself (for example, your email address is managed by your school or the company you work for), emails may not reach you because they are filtered by the system administrator or global spam filter. If you did not receive your confirmation email(s), you may need to use a personal email account (if you don't already have a personal email account, you can create one for free using hotmail, yahoo, or gmail) so that you can control which emails you receive. If this is the case, please contact us and provide both the email address you registered with and an alternate personal email address and request that we re-send your confirmation email(s) to both addresses.

I didn’t get the study guide, the call-in instructions, or some other email; what should I do?
While call-in instructions are sent fairly soon after you register (if you registered before the deadline), the study guide is not sent until one day before the live teleseminar.

Please note that all emails are sent to you at the email address that you used at the time of registration. Be sure that you are checking that email account (including its associated junk mail folder) for our confirmation letters. If you have already checked there thoroughly and you have not found the email(s) in question, contact assistant@maggiephillipsphd.com

If you are using an email address that is managed by someone other than yourself (for example, your email address is managed by your school or the company you work for), emails may not reach you because they are filtered by the system administrator or global spam filter. If this is the case, please contact us and provide both the email address you registered with and an alternate personal email address and request that we re-send your confirmation email(s) to both addresses.

Important: if you are missing emails that you need for the live call, please contact us no later than 6 PM Pacific Time the day before the teleseminar. After that time, you may not receive a response from us in time for the live call.

I received other emails, but not the study guide that goes with this teleseminar; why not?
In order for the content of the teleseminar to closely match participants’ questions (submitted in advance using the online forms), the study guide is not compiled until the registration deadline. It is then sent to participants the day before the live teleseminar. Please look for it to arrive by email at that time. If that date has passed, contact assistant@maggiephillipsphd.com to request that it be sent to you again.

I’m not sure if I got all the confirmation emails; how many should I receive?
If you registered online, you will be sent 2 receipts: One comes from our credit card processing company and the other comes from our shopping cart company. Both are sent to the email address you used when you registered. Receipts are sent within 24 hours of your registration.

If you registered by the registration deadline, in addition to the receipts, you will receive at least 3 emails: (1) a confirmation email including call-in instructions (this is sent within 24 hours of your registration), (2) an email with the study guide (this is sent 1 or 2 days before the teleseminar), (3) an email with instructions on how to obtain optional CEU's (sent approximately 1 month after the live teleseminar). If you paid for "Highlights", you will recieve access instructions approximately 2 weeks after the live teleseminar. Sometimes we also send additional or follow-up emails.

I received 2 receipts by email; was I charged twice?
You were not charged twice. If you registered online, you will be sent 2 receipts: One comes from our credit card processing company and the other comes from our shopping cart company.

I received my confirmation email, but I'm still getting emails asking me to sign up; what's going on?
If you received your receipt and your confirmation email, you are registered. Please disregard any emails that are asking you to sign up -- we send emails to our entire list and do not remove people who have already registered from that list.

Questions about the Live Conference Call

What is a live conference call? Do I need special equipment or are there special fees from my phone company?
All you need is a touch-tone phone with capability of calling long-distance (or internationaly, if you are outside the USA).

A conference call is a call with many people on the line at the same time, often hosted by a presenter, in this case, Maggie Phillips. Using a touch-tone phone, you call a regular telephone number in the United States and, once connected and prompted, you an access code that we will supply to you. This code allows you to access the conference taking place on that phone line.

There are no special fees beyond those of regular long-distance phone call (or international call to the USA, if you are dialing in from outside the country).

To reduce your phone call costs, we recommend the use of pre-paid phone cards if you don't already have inexpensive long-distance service.

Can I use my cell phone to call the teleseminar?
If your reception is good (there is little or no noise on the line) use of a cell phone is fine.

Can I use Skype or other VoIP software on my computer to call the teleseminar?
Yes, Skype and other VoIP (Voice over Internet Protocol) calls are fine. You will want to be sure that your connection will be clear (little or no noise on the line) and that you will not be dropped from the call repeatedly. You will also need to know how to dial out to a regular phone number using that service and how to activate the touch-tone features (you will need touch-tone capability to enter the conference once your call is connected). We cannot offer assistance in the use of VoIP services; please consult your VoIP service provider directly for help if this is your preferred mode of connecting to the call.

Can I listen to the live teleseminar on my computer?
Yes, we have a conference service that allows you to access the live call over the internet (called simultaneous webcast). You will need to have the Flash Player installed in your web browser (most people with an up-to-date web browser have this already installed), and you will need to have computer speakers with sufficient volume for you to be able to hear the call (or connected headphones). This option is excellent for those participants for whom a long distance telephone call would be expensive (such as international callers).

If you participate via webcast, you will not be able to ask questions via voice; however, you can submit your questions via text using an online form that will be available during the live call. Maggie Phillips will have access to any questions that you submit during the live question and answer portions of the call. Please bear in mind that there is a slight time delay (about 15 seconds) between the live telephone seminar and the webcast, and that it takes a few moments for questions submitted by text to reach Maggie.

The call-in time is listed in a different time zone from me; what time is that where I live?
We are located California, USA, which is in the US Pacific Time Zone. A good World Clock (Time Zone Converter) is located at: http://www.worldtimeserver.com/convert_time_in_US-CA.aspx
You can convert the time of the teleseminar from United States Pacific Time into your time zone using the drop down menu to select your country or city.

How many people will be on the live call?
The number of participants on the conference call will vary depending on registrations and popularity of the topic. Our new conference service limits the number of live callers to 200. But we can accept an unlimited number of webcast participants. In the past, our Ask the Experts teleseminars have included anywhere from 50-250 live participants.

What is the phone number I need to call to access the live teleseminar?
The phone number and full dial-in instructions will be sent to you once you register. If you have already registered, this information was in the confirmation email you should have received shortly after registering. If you have not received that email, be sure that you are checking the correct email account and that you have searched your junk mail folder. If you have done so, contact assistant@maggiephillipsphd.com to request that it be sent to you again.

What happens if I get disconnected from the live call?
You will simply need to call back following the same instructions to gain re-admittance to the conference.

Questions about the Recording

I won't be able to participate “live;” how do I listen to the recording?
Instructions on how to listen to the online recording will be included in your confirmation email.

If I miss the live call or know I won’t be able to attend live, should I let you know?
No, we do not need this information from you.

Do you offer refunds if I miss the live call?
No, we do not offer refunds for missing the live call. All registered participants have unlimited access to the recorded teleseminar in its entirety for at least 30-days following the live teleseminar. During that time, an MP3 file of the recording can be downloaded to your hard drive, so that you will have unlimited and permanent access to the recording. For many participants, accessing the recording is the primary means in which they participate.

What is the format of the teleseminar recording?
The teleseminar is offered in several formats:

1) Streaming audio format online using Flash technology. On the recording access page, simply click the button with the playback arrow. You will be able to pause and re-start the audio stream as you listen. However, like a live call, you will not be able to rewind or fast forward the recording. This option is best for those with slow internet connection speeds, as it involves very low badnwidth temporary downloading (similar to regular web browsing).

2) Online MP3 Audio file playback. On the recording acccess page, simply click the link that says "Right-Click to Download MP3." The MP3 will begin to load into your browser window. Once this file has loaded, you can play, pause, rewind, and fast forward as you listen online.

3) Downloadable MP3 audio file, for use in iTunes or any other MP3 Player. On the recording access page, PC users should right click the link that says "Right-Click to Download MP3" (Firefox or Safari users should Alt/Option-click the link). A pop-up menu will appear and you then select 'Save-as' to choose where to download the audio file to your computer. Mac users should Control+Shift-click the link and select "Save Link As."

My computer has a dial-up connection and is old/slow; will I be able to listen to the recording?
The streaming audio file is reasonably small and efficient, but if your computer is very old or experiences frequent stalled or dropped connections, you may experience difficulty. If this happens, you will need to listen to the online recording on a different computer to have the best listening experience. We recommend your local library (many have free internet access) or an internet café for upgraded listening options.

I can't access the page where the recording is located; what should I do?
Type the URL given to you in the confirmation email directly into your browser being sure to include any special characters or underscores. Be sure you are entering this URL into the URL field (not the Search field) of your browser and check carefully for any spelling errors.

How many times can I listen to the recording?
You can listen to the online recording as many times as you want during the access period. If you choose to download the audio file to your hard drive, you will have permanent and unrestricted access.

Can I listen to the recording on both my home computer and my work computer?
Yes, you can listen on as many different computers as you wish during the access period. If you choose to download the audio file to your hard drive, you will have permanent and unrestricted access. You can copy the audio file to your ipod or any other computers that you use. As this is copyrighted information, you may not share the audio file with other people or allow them to copy the audio file from your computer onto their computers or listening devices (including through file sharing applications).

Other Questions

Will CEUs be offered for participation in the teleseminar?
Yes. beginning in November 2010, CEU's (Continuing Education Units) will be offered for the teleseminars in collaboration with Robert Cassidy Seminars. Most teleseminars will qualify for 2.0 CEUs. CEU's will be available for professionals practicing in the United States only, including psychologists, social workers, play therapists, California RNs and LVNs, MFTs, some physicians, and geriatric Group Home Administrators. To find out if your professional category is included, go to www.academeca.com/RCS/certifications.html (Note: When going to this website, do not attempt to sign up in advance for CEU's).

Approximately 1 month following your participation in a live teleseminar, we will send you an email that includes a link to a specific page on the Robert Cassidy Seminars' website where you can purchase the CEUs associated with the teleseminar (be sure to check your junk/spam folders). The option to sign up for CEUs will remain available to you after you receive this email, there is no deadline in which you will need to apply. However, we recommend that you take advantage of the opportunity while the teleseminar content is fresh in your mind.

To obtain optional CEU's, you will need to pay an additional fee to Robert Cassidy Seminars (the exact amount is determined after the teleseminar). This CEU fee is a separate charge from Robert Cassidy Seminars and is not included in your teleseminar or Highlights fee. You will also need to complete an online Post-test on the Robert Cassidy website in order to qualify for the CEUs and to print out your CEU certificate (access to the certificate is supplied by Robert Cassidy Seminars immediately after successfully passing the test).

Please note that we do not handle ANY questions about CEU logistics. For assistance with CEU logistics, click on the "contact us" link in the top right corner of the Robert Cassidy website. Also note, Robert Cassidy Seminars has no information about the logistics of our teleseminars and the Highlights; for questions regarding these, refer to our FAQs page and, if your question is not addressed there, contact us directly at assistant@maggiephillipsphd.com.

Can I buy a written transcript of the teleseminar?
While we do not offer the complete transcript, we will sometimes be offering "Highlights" of the teleseminar for an additional fee. When we offer Highlights, these will be advertised with the teleseminar. Highlights are only available to registered participants, and must be purchased in advance of the teleseminar at the same time as you register. Highlights are a very detailed edited summary of the transcript, NOT the complete word-for-word transcript.

Highlights cannot be ordered separately or after you have already registered.

If you order Highlights, they will be available to you approximately 3 weeks after the seminar has been recorded. Please watch your email and spam folders for your notification that they have become available for download (they are supplied in PDF format).

Purchase of the Highlights is NOT required to obtain CEUs. However, depending on your best learning style, if you are considering purchasing toptional CEUs, you may wish to order Highlights to help in your preparation for the CEU post-test.

Purchase of the Highlights for an additional fee is not equivalent to purchase of the CEUs or an additional fee -- these are two separate optional items, each having their own associated small fee. Your own particular circumstances will determine whether or not you wish to purchase one or both (or neither) of these optional items.

Will the teleseminar be available for sale as an audio CD at a later date?
We currently have no plans to offer the teleseminar in that format, so registering for the teleseminar during the applicable registration period is your only secure opportunity to listen. Sometimes we do offer sales on past teleseminars to subscribers of our email newsletter. You can subscribe to our email list be completing the form at the top right any page on this website.

I missed registering for a teleseminar offered a couple months ago; is there any way to listen to it?
No. Registration that has closed for a teleseminar means it is no longer available. It is possible that the speaker and/or topic will be repeated at a later date in a new teleseminar. To find out, be sure to check Maggie Phillips’ monthly e-newsletters for announcements of future teleseminar speakers and topics. Sometimes we do offer sales on past teleseminars to subscribers of our email newsletter. You can subscribe to our email list be completing the form at the top right any page on this website.

I have read these FAQs and my question was not answered; what should I do?
If your question was not answered here, you may email Maggie Phillips' assistant at assistant@maggiephillipsphd.com.